Here you will find answers to frequently asked questions.
In order to ensure the greatest security, we have chosen not to record your personal information. No need for LOGIN and PASSWORD. Simply enter your EMAIL ADDRESS when ordering. A secure connection link will be sent to you so you can track your orders directly from your EMAIL box.
All products available in our shop are original manufacturer products. They are therefore of EOM quality and perfectly compatible with your engine. You can order without fear.
All orders placed before 11am are shipped the same day (excluding public holidays and vacations). Orders for refurbished electronic cards and repair/reconditioning packages require 3 to 5 days to be shipped.
Our transport partner ensures the collection of parcels daily (excluding public holidays and vacations). The average delivery time is 2 to 3 days.
You will receive an email at each stage of your order.
New products are guaranteed for 1 year. Reconditioned products are guaranteed for 3 months.
Any unjustified return and/or return without prior agreement from SAV PORTAIL will be subject to an invoice of twenty (20) euros including tax.
You have the right to make mistakes! Contact us without delay by email: contact@savportail.com, or directly from the form available in the CONTACT tab. We will try to correct your order.
You have 15 days from the date of purchase to return a product to us. It must be in perfect condition for sale when returned to our premises (original packaging, no traces of use, etc.). After testing it, you will be reimbursed for the amount of the returned item.
Refurbished products are used products that have been: disassembled, repaired, cleaned and refurbished by professionals. Each product is tested before shipping.
As part of our repair and environmental protection activities, we can buy back your old broken equipment. Make your request from the CONTACT tab on our website, subject: EQUIPMENT PURCHASE. If your equipment is eligible for the PURCHASE offer, we will send you a transport voucher for the equipment by email. You will receive payment after receipt of the payment at our premises.
The SAV PORTAIL after-sales service is based in France in the Doubs department (25).
Contact us, we will try to find your product:
As part of our repair procedures and for the sake of quality, all power relays (motor) are replaced with new ones.